CUSTOMER REVIEWS

  We stayed here for over a week during August, in their Botanic Suite which was a really lovely spacious room. The only minor issue we had with the room was... read more the lack of a door on the shower, and no soap holders. Cleanliness was first class and they served a great Irish Breakfast. It is very handy to walk to the many local restaurants, and a 10 to 15 minute walk takes you into the centre of Belfast. They also have a good restaurant and pub attached to the hotel with Irish Folk Music nights. The bar staff are also very friendly and welcoming.

  Great location in the university part of the city. A very comfortable room, and a great breakfast. The staff were excellent staff especially the young girl on reception. Would fully... read more recommend this hotel.

  Great location and a stones throw to a number of restaurants and bars. Deluxe rooms are very spacious and a fantastic traditional Irish breakfast that will keep you going... read more all day.
A decent 30 mins walk into the centre which was no problem for us.
I would certainly revisit and recommend. Cheery staff and a helpful house keeper.

  The staff are friendly and helpful. Breakfast was great. Good location. Very comfortable. Any requests were met in a friendly manner. Great spot for walking around Belfast. Have a drink... read more next door at Practitioners.

  Situated a step away from Queens University and Belfasts Botanic Gardens, with beautiful architecture all around, sits the Duke at Queens Hotel. A beautiful place with people and facilities... read more that are normally only the product of day dreams. Professional staff who conducts themselves in an exemplary manner in the performance of their duties and with an enthusiasm and friendliness which makes each guest feel very special. The rooms are to dream about leaving nothing to chance and memorable evenings spent in the hotel .bar and dining room. My second visit and it was even better - I will return. Thanks and congratulations to all.

  Fantastic hotel in the university quarter about 15 mins walk into city centre. Have stopped here twice now and wouldn't stay anywhere else. The rooms are lovely and modern, the... read more breakfast is plentiful and lots of choice. They also do a very good deal on a 3 course evening meal and lovely food in very modern restaurant. On some nights they have music on. Nice bar with good selection of drinks. Very friendly and helpful staff. Lots to see and do in area including the botanical gardens very close by and the Queen's university. Would recommend bus tour captures so much of Belfast's beautiful city really interesting place. Titanic exhibition well worth a visit fantastic place and also at George's market really interesting place.

  We stayed here for 3 nights with friends, we arrived early and we were able to get into our rooms immediately, nothing was any trouble for the staff. Rooms... read more clean and the bed was extremely comfortable Breakfast was good lots of choice and a huge hot breakfast if you wanted I had the pancakes which were delicious! The pub/ bar which is attached serve good food and has a good atmosphere with live music. We did spend a few hours in here on a very wet Sunday.
We also booked a restaurant called Darcys 7min walk away which had amazing food and cosy atmosphere. Would recommend
All in we had a great few days would recommend this hotel within easy walk of the town center about 1 mile I am sure we will be back

  I stayed at Dukes at Queens for one night last week - reception staff were so helpful when my taxi was unable to accept a card payment, quickly arranging for... read more me to have cashback from the bar (much appreciated!) I stayed in the University Suite and WOW what a lovely room! coffee machine, wide screen TV, Bottled water, lovely toiletries and the most comfortable bed!
Some noise can be heard from the streets outside but it was freshers week at the university so to be expected!
I visited the attached bar and restaurant where staff were very attentive - thoroughly recommend the steak baguette!
I look forward to staying here again when I am next in the area on business

  Dukes at Queens is located close to the University in Belfast. The hotel was being renovated while we were there. It was still quite comfortable and there were no loud... read more noises. They offered breakfast but we did not eat there. They also have a pub. Parking can be tricky as you have to find paid street parking. The room was comfortable. They do have air conditioning. The bed and pillows were comfortable and we had a good nights sleep. The people at the front desk were very helpful.

  We stayed for 2 nights with friends. We were made very welcome on arrival and our rooms were functional & clean. The hotel restaurant is excellent and the... read more breakfast was freshly cooked. The staff are extremely helpful and we really enjoyed our stay. The hotel is approximately 10-15 minutes walk from the centre.

  Starting off three weeks in Ireland in Belfast. Dukes is near Queens University so it can be very dynamic outside while providing sanctuary inside. The inside of the hotel is... read more very clean and quiet. Reception area is very understated and all the staff there were very helpful.
Our room was very quiet and spacious. It was so nice to retire there every evening after being out and about.
The breakfast included with the room had many choices and a real step up from the standard continental breakfast you get at most hotels.
There are two bars next door that are very nice as well if want to get a drink or bite to eat.
We would stay here again.

  I was born in Belfast less than mile from where this hotel is situated. I am proud of that fact and I expect to be served a good advertisement food... read more wise that I can boast about. The Ulster Fry being our signature dish. I want people who visit Northern Ireland to go away with something to talk about. I stayed here last night with my wife after attending a family function. I went for breakfast this morning and my wife and I ordered “the cooked to order fry”which by it’s description would indicate freshness. Boy was I sorry. An infant could cook better food. Everything was deep fried and over cooked. My recommendation is that if you stay here in this hotel you would be better going for breakfast in one of the local cafes. In my opinion DUKES your breakfast is an embarrassment .

  Good location and food. Reception staff, especially Brian were very good. Room was decent. Loads of stuff going on nearby. Nothing was too much problem for Brian, he made the... read more difference. A few little things around the place could do with a bit of maintenance.

  Excellent location, a brisk 1 km walk from the centre of the City and close to a hop on hop off bus stop. Bar meals were expansive and delicious. Staff... read more were exceptional. Room was superb. Ask for #205. You won’t find it, it’s called the University Suite!
Lacks powerpoints at bed head for CPAP machines but staff rallied with an extension chord.
All in all, a value added package offering just that little bit more, plus the cooked to order breakfasts were excellent.

  Very nice resteraunt food was great steak cooked perfect and the triple cooked chips were fantastic the three other meals also very good desert the panacota with syringe of raspberry... read more soup was fun the cheese board was fantastic value for money drink was slightly pricey but not unusual for a hotel staff were wonderful very attentive and took a real interest will definetly be back for food

  Check in experience was not ideal. There was a mix-up with the check in date and the hotel had it that I was checking in 24 hours before I actually... read more arrived in the country. They charged for this extra night AND cancelled the entire booking (5 nights in their system) without making any attempt to contact anyone associated with the booking to see why I hadn’t checked in and whether I was still coming. When I arrived, they had sold the room to someone else, while still charging the company paying for my trip (still having not actually attempted to contact anyone). I was told there were no rooms and it was essentially too bad, nothing they could do. It took some persistence to eventually be told there was actually a room available, but they normally receive a lot of complaints about the noise from air conditioning in the room so tend not to put guests in there. I listened to the aircon noise - it was noticeable, but bearable. The first morning I was woken at exactly 4am by a very loud noise lasting about a minute. I wasn’t able to get back to sleep, due in part to staff walking back and forth in front of the room talking and presumably setting up for breakfast. I spoke with reception and was told that they would talk to staff. I was woken early each day by the noise from staff talking, dealing with plates cutlery, going in and out of doors etc. In addition, there was very little natural light in the room (see images). I was advised it’s the room where guests with additional mobility needs were placed. In all honesty it felt a bit like a dungeon. The bathroom floor also had no barriers with the shower to reduce the water overflowing onto the floor (see pictures). This made it very slippery and necessary to use the towels on the floor each day rather than being able to reuse them as I normally would.
The positives were that the breakfast was delicious and breakfast staff were very efficient, helpful, and friendly. The room itself was spacious (even with no natural light) and good proximity to the University (where I was working for the week) and a range of really delicious places to eat. I’m disappointed with how the situation was handled and how poor the communication was. I also find it problematic that the human noise factor very early in the mornings (and late at night) contributed further to a stay that did not live up to expectations. I was told that the manager is on holidays, but they’d try to get in touch with someone who will get back in touch with me hopefully by the end of the day. It’s 7.10pm and nothing as yet.
When I am next in Belfast in a few months, I don’t think I’ll risk staying at Duke’s again. Heaven forbid if my plane is delayed and they cancel my entire booking (again) and I’m left stranded... #NotWorthTheRisk #LotsOfOtherNicePlacesInTheArea