Terms & Conditions
If cancelled up to 1 day before the date of arrival, no fee will be charged. If cancelled later than 3pm day before arrival or in the case of no show, 100% of the 1st night will be charged.
Booking deposits are non-refundable and non-transferable. Pre-payments are non-refundable in the event of a cancellation, but they are transferable within 1 week prior to arrival, to an alternative date within six months (subject to availability).
Check In/Check Out
Your room will be available from 3.00pm.; please advise the hotel if you will be arriving after 10.00pm. Check out time is 11.00am; should you require a later check out, please advise reception as a charge may be incurred and late check outs are subject to availability.
All children are welcome. All children under 5 years stay free of charge when using existing beds, the maximum number of children’s cots/cribs in a room is 2.
The Fine Print
Dukes at Queens will charge any guest who breaks their no-smoking policy. Please be advised that the hotel has entertainment every Friday and Saturday night with music playing until 01:00. On-street parking is available near the property; the hotel does not have a car park. Extra beds or cribs are available only upon request and need to be confirmed by management. Under the general policy, a cancellation can be made up to 15:00 the day before arrival. Guests are required to present a credit card upon check-in. Guests wishing to pre-pay must contact the hotel directly 8 weeks prior to their arrival date. If it is within the 8 weeks before arrival the hotel cannot accept payment.
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